If you are worried about your pet’s health you would usually ring your own vet. If they are off duty you will now either be put through directly to the team at Isle of Wight Emergency Vet or their telephone number will be given to you via your vets’ answering machine.
The practice is staffed by an experienced and friendly veterinary team. As the team do not work during the day, they are always fresh and ready to respond to your call in the evening or at night. Whether it is simply for some advice over the telephone or to see you and your pet, the team will be delighted to help you.
When you call us, our team will take some details from you to ascertain the nature of your pet’s condition/your concerns. We will then provide advice on how urgently your pet needs to be seen. If the vet advises that it is best not to delay until the morning to see your pet, you will be asked to come down to the veterinary hospital located at Riverway. Your pet will be assessed by our vet when you arrive and appropriate treatment will be given.
Our vet and nurse team remain on-site all night and if your pet has to stay with us you can therefore rest assured that he/she will be closely monitored throughout their stay (cuddles come free with the service!). Provided your pet is well enough, you will then be able to take him/her to see your own vet for follow up treatment the following morning.
We will take great care to ensure that we pass all of the details of your pets condition and any treatment given back to your daytime vet and by the time your surgery has opened your own vet will have been updated on all the treatment and care (including any test results) administered to your pet during the night.
If you are ever worried about your pet whilst your daytime practice is closed then please don’t hesitate to call our team for advice. No call is too trivial and you will always be able to speak to an experienced member of the team. Not only does it give you peace of mind but in our experience the earlier a problem is addressed the quicker your pet can get onto the road to recovery.